Account Related Questions

Contact one of our banking specialist today.
Customer Contact Center   833.ASK.CBAT  (833.275.2228)

8 a.m. to 8 p.m. Monday – Friday
9 a.m. to 5 p.m.  Saturday

or email: CustomerService@carterbankandtrust.com

Debit MasterCard® Support

For debit card questions, call:

1.800.868.5762

24 hours a day, 7 days a week

For debit card activation, PIN selection, and PIN change, call:

1.866.985.2273

24 hours a day, 7 days a week

To report a lost or stolen debit card, call:

1.800.523.4175

24 hours a day, 7 days a week

Media Inquires:

Kim Adkins, VP, Marketing Director

276.336.4384

 Kimberly.Adkins@carterbankandtrust.com

* Do not send sensitive or confidential data (Account Numbers, Social Security Numbers, etc.) as emails are not secure.

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